Shipping

FREE SHIPPING OVER €200 THROUGHOUT ITALY WITH STANDARD COURIER

THE SHIPPING COST IS CALCULATED BY THE SYSTEM BASED ON THE WEIGHT/VOLUME OF THE CART

The system automatically calculates the shipping cost based on the courier used and the destination area.

HOME DELIVERY SERVICE DOES NOT REQUIRE A PRIOR PHONE CALL

Drivers always work under pressure and don't always have company cell phones, so it's not possible to request a pre-call.

COLLECTION AT OUR OFFICE (Desenzano del Garda)

You can choose to collect your order from our offices (free of charge). In this case, collection is possible every morning from 9:00 am to 12:15 pm on weekdays. upon notification of goods ready .

FERMOPOINT

You can choose to have your package delivered to one of over 4,000 participating collection points closest to your home and then pick it up at your convenience.

WHAT ARE THE DELIVERY TIMES?

Shipments are made every weekday, Monday through Friday. Orders received before 12:00 PM are usually shipped the same day, except for orders containing products that require longer shipping times.

In case of bank transfer, the order will be shipped after the payment has been credited.

Some products on the site require longer shipping times because they are stored in third-party warehouses. The average shipping time is always indicated on the product page.

The order is shipped when all purchased products are available. The longest delivery time among the items purchased applies.

WHAT TIME DOES THE COURIER DELIVERY?

The courier delivers on weekdays. It's impossible to know the exact time the courier will deliver your goods, and it's not possible to specify preferred time slots. We can include this in the notes section, but we can't guarantee the courier will take it into account.

If you are not always at home , we recommend having the package delivered by someone you know who is definitely at home or at work.

It is essential to include the name on the destination doorbell in the shipping address.

DO YOU SHIP TO SWITZERLAND?

Yes, we also ship to Switzerland, with a dedicated shipping price list managed directly by the e-commerce site; shipping and customs clearance costs are quite high.

For information, send an email to: info@horse.specialist.it

DO YOU SHIP TO EUROPE?

We cover many European countries directly through our e-commerce site. If you don't see your country listed, orders can be managed by email at info@horse-specialist.it. Shipping costs will be calculated based on weight and destination address. Payment can be made by credit card, PayPal, or bank transfer.

Return Instructions

Return procedure:

The return must be made within 14 days from the date of receipt of the goods.

In this section of the site you will find all the useful information for managing RETURNS.

For logistical reasons, returns are not free.

This means that you are responsible for the return shipping costs.

For this reason, we recommend carefully checking the size charts in the descriptions of products that vary in size or color.

Here's how to proceed:

1. Request the return form by emailing info@horse-specialist.it

2. If you have any questions or require further information, please email info@horse-specialist.it

3. Remember not to use or tamper with the product. Keep the labels and original packaging. If they are missing, we will no longer be able to accept returns.

4. Pack the product in the box it was delivered in or in any other packaging.

5. Ship with any carrier of your choice, the return cost is at your expense.

6. Wait for our communication. As soon as we receive the return, we will check it and make arrangements for the refund.

Note:

If the product you purchased appears defective or non-compliant, please contact us immediately and we will help you resolve the issue. We may ask you to send some photographs to help us analyze the source of the problem.

Returns and refund requests for tampered products will not be accepted, as it would be impossible to determine whether the malfunction is due to a manufacturing defect in the product or to incorrect use.

It is not possible to return products made to customer specifications.

Refund times and methods:

The product cost will be refunded once the goods have been returned to our warehouse and inspected. Shipping costs cannot be refunded. Even if you purchased with free shipping, if the return brings the total order value below the free shipping threshold (€200), you will be charged the standard shipping cost.

Regardless of the payment method you used, the refund will be made within a maximum of 30 days from the date of receipt of the return.

The refund method depends on the payment method used. If you chose to pay by bank transfer or cash on delivery, you will be asked to provide your bank details to which the refund will be made.

Return shipping address:

AGRIPOOL PET SRL

Via Colombare Di Castiglione 81/E

25015 Desenzano del Garda BS

Right of withdrawal:

Pursuant to Article 64 of Legislative Decree no. 206/2005, the Customer has the right to withdraw from the contract within 14 (fourteen) working days from the date of receipt of the Products. To exercise the right of withdrawal, the Customer must notify us in advance by email (info@horse-specialist.it) indicating their intention to exercise the right of withdrawal pursuant to Article 64 of Legislative Decree 206/2005 and specifying the Products in question, as well as the order number issued at the time of purchase.

In this case, the unused merchandise, in excellent condition, complete with original packaging and tags, must be returned to Dog Specialist, at the Customer's expense. Upon receipt of the returned merchandise, Dog Specialist will refund the Customer up to the value of the items originally purchased, within the legal timeframe.

In the event of any disputes, the Customer must inform the Company in writing, no later than 8 (eight) days after receiving the supply, of any incomplete deliveries or clearly identifiable defects, under penalty of forfeiture of the legal and contractual guarantees.